Search all City Services listed on their website. 

The Philly311 contact center is Philadelphia’s customer service center for non-emergency inquiries. Requests for service can be submitted via telephone, mobile application, and web application. We will get your request to the right department and update you as the situation changes. Together, we develop valuable insights that help improve our city.

Philly311 can help you:

• Submit a service request or report an issue.

• Track status updates for requests you submitted.

• Look at nearby community requests.

• Find frequently asked for information.

Philly311 contact center

• Calls: The contact center answers calls to 311 from 8 a.m. to 8 p.m., Monday through Friday. If you’re outside of Philadelphia, call (215) 686-8686.

• Walk-ins: The Philly311 walk-in center is not currently open.

Download our free Philly311 mobile app

• Apple users can download the app on the App Store.

Android users can download the app on Google Play. If you have trouble launching it, go into its settings and clear the app’s storage and data. 

Reductions in tax liability and water bill amounts for age-eligible residents. 

• Find your polling place

• Get the history of permits, licenses, and inspections at any address

• Research real estate information including property values, zoning, and document archives

• Get easy access to a variety of hard-to-find City resources

• View recent activity around your address, such as crimes, 311 service requests, and more

• Explore historical imagery and maps

This tool can help you find find places to donate or recycle items in Philadelphia. You can:

• Browse the list of drop-off locations.

• Search by address or keyword.

• Filter your results by type of donation or material.

Become a block captain
Block captains work to make their block safe and beautiful. For example, they may:

• Sweep walks and gutters.

• Plant flowers.

• Plant new street trees.

• Help neighbors paint and renovate.

• Organize block parties.

• Remind neighbors of trash and recycling collection days and guidelines.

The OPA determines what every piece of property within Philadelphia is worth. The assessed dollar value is used to calculate the property’s real estate tax due. Real estate tax (also known as property tax) provides a large part of our City’s public school funding. 

This is the department who sets your assessment each year, you can do an informal appeal called a first level review only if there has been a change in your assessment. You also go to this department for disabled veteran exemptions, abatement exemptions or nonprofit exemptions. 

Here is the main link to access information on all of these exemptions.

Office of Property Assessment | Homepage | City of Philadelphia

This is a program offered for newly constructed or rehabbed properties. 

Here is the link to more information on this program. Get a property tax abatement | Services | City of Philadelphia

Here is the website if you need to appeal your assessments, these appeals are always due the first Monday in October each year.

Board of Revision of Taxes | Homepage | City of Philadelphia

Here is the link to the appeals documents page.

Property assessment appeal documents and forms | Board of Revision of Taxes | City of Philadelphia

Apply for the low-income senior citizen Real Estate Tax freeze. The deadline to apply for 2023 is September 30, 2023.

The Department of Revenue will prevent your Real Estate Tax bill from increasing if you meet certain age and income requirements. You must be 65. This application can also be completed electronically in the Philadelphia Tax Center portal.

Under the Real Estate Tax freeze, the amount of property tax you pay each year will not increase, even if your property assessment or the tax rate changes. If your tax liability decreases due to a lower property assessment or a tax rate decrease, the amount of Real Estate Tax you owe will also be lowered to the new amount.

Here is the link to the criteria: Apply for the low-income senior citizen Real Estate Tax freeze | Services | City of Philadelphia

All homeowners, that use their properties as their primary residence are entitled to the $80,000 homestead exemption. This exemption saves you $1,119.84 on your tax bill each year.

Here is the link to the paper application, this can also be  applied for electronically in each individual owners tax center portal.

Homestead Exemption application | Department of Revenue | City of Philadelphia

The Longtime Owner Occupants Program (LOOP) is a Real Estate Tax relief program for eligible homeowners whose property assessments increased by 50% or more from last year or 75% over the past five years. Participants must also fall within income limits and meet length of home ownership requirements.

LOOP works by:

1. Limiting your home’s assessment increase to 1.5 times (50%), or 1.75 (75%) and

2. Locking in that assessment for as long as you remain eligible.

That means that if the assessment of your home increased by exactly 50% or exactly 75%, you will not save money right away. Homeowners will see savings for each dollar increase above 50% or 75%. You could also save money in the future if your property assessment goes up again, because your Real Estate Taxes will be based on the “locked-in” assessment.

In the future, your Real Estate Tax bill with LOOP may change if the Real Estate Tax rate changes..

Here is the link for the application: Longtime Owner Occupants Program (LOOP) forms | Department of Revenue | City of Philadelphia